Issues paying your invoice with a Crezco payment link

Payment Link Issues: Contacting the Invoice Issuer

If you're experiencing issues with a Crezco payment link, we’re here to help—indirectly. As we handle the payment processing, we are unable to assist directly with your inquiry due to compliance reasons. However, we can work with the organisation that issued the invoice to resolve the issue.

Next Steps:

Please contact the organisation that sent you the invoice with the Crezco payment link. Notify them of the issue you’re encountering. They can then reach out to us directly, enabling us to investigate and troubleshoot the problem more effectively.

By going through the organisation, we can ensure that any additional information or troubleshooting steps are properly communicated and handled in compliance with our policies.

Thank you for your understanding and cooperation.