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      CSV import failed

      What to do if your CSV import within Crezco failed

      If you tried uploading a CSV into Crezco, but the import failed, please use the following points to try and problem solve before reaching out to your Customer Success Manager about this issue.

      • Double check that all the necessary information has been correctly filled out (name, reference, bank account, sort code).
      • There are no special characters such as hash signs and brackets.

      Still having issues and not sure who your CSM (Customer Success Manager) is?

      • Please send in an email to help@crezco.com


      Please include the following information in the email

      • Company name 
      • Accounting/Payroll software you exported the CSV from
      • Please attach the file that you were trying to upload

       

      We will then take a look at the file, figure out why it failed and then correct the CSV file and send it back to you!