General
      Back to home
      1. Help Centre
      2. Accounting Software
      3. General

      Reconfiguring your accounting software

       

      From time-to-time our integration partners update their APIs, which can disconnect integrations and show this message:

      "Something went wrong! If the problem persists please contact the owner of this invoice"

       

      Not to worry - follow these quick steps to get back up and running:

       

      1. Log in to your Crezco account using your Xero/QuickBooks login or email.
      2. Head to the 'Integrations' section under the 'Settings' dropdown, select the required integration and click 'Reconfigure'.
      3. This should now take you through a couple of steps to reload the configuration and allow you to view the invoice again.

      If the problem persists, please contact support.

       

      To avoid this from happening in the future, we recommend that customers reconfigure your integration every 90 days.