Understand the different stages of your payment links
Open - link is ready for payment submission
Completed - payment has been completed once or reached the payment limit
- When setting up multiple use payment links, you are able to specify how many payments you can receive through this link. For example, if you set the limit to 10 payments for the multiple use payment link, once 10 payments have been submitted, the link will be marked as completed.
Cancelled - the payment link has been cancelled by the owner and can no longer be used. A new link will need to be created.
Expired - We are past the 48 business hours of the first payment date and payment can no longer be set up. A new payment link should be created.
For single payments:
Initiated
Authorising
To view the status of a specific payment link:
1. Go to 'Accounts Receivables' in the left navigation, then select the 'Payment Links' tab.
2. Click on the three dots to the right of a payment link, and then select 'View details'.
3. Under 'Payments history' you can view 'Status' on the right.