Payment Statuses in Crezco

Read on to learn what each payment status in Crezco means

Completed:

This means that the payment has been processed and you will have received the funds in your bank account.

 

In progress:

With open banking, most transactions are typically immediately transferred; however, some can take up to 20 minutes to be processed.

 

Timed out:

  • If a payment timed out, it means that the customer clicked on the link but did not complete the payment.
  • Customers have a 7-minute time frame, so if they exceed the 7 minutes, it will time out 
  • The payer may have closed the tab or navigated away from the payments page 

 

Declined:

A payment could be declined for a number of different reasons:

  • The invoice could be denied due to being cancelled by the company that raised it
  • The customer entered incorrect bank information
  • The payer might not have enough money currently in their account

 

Failed:

There may be an issue with your bank or the payment link. Please reach out to your Customer Success Manager or our support team at help@crezco.com and we can help pinpoint where the issue came from.