What if the Crezco payment link / QR code that I’ve received isn’t working? 

How solve for payment/QR code not working when it is clicked on.


If you clicked on a pay now button or a Crezco link and unfortunately that link is not working, please use the following steps - 

  • Refresh your page
  • Clear your cache and cookies on your web browser
  • Please reach out to the company that sent you the payment link



If a customer reaches out and notifies you that the Crezco payment link that you sent through Xero/QuickBooks/Quickfile is not working, it could be due to integration being disconnected. When companies like Xero/QuickBooks/Quickfile do mass system updates, it can cause some of the integrated apps to be disconnected.


To start trouble shooting, please follow the steps below to reconnect your account - 

  1. Log into your Crezco account
  2. Select the Integrations tab on the left hand side of the page

    Screenshot 2023-01-03 at 14.01.05
  3. Select Reconfigure for the integration you are having invoice issues with
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  4. Example: Xero

    Re-select the primary bank account for your Crezco account and select confirm

    Screenshot 2023-01-03 at 14.12.43
  5. You will need to link the the same bank account you selected in Crezco and click confirm

    Screenshot 2023-01-03 at 14.12.51
  6. Please select the invoice branding theme and click on confirm once you are done

    Screenshot 2023-01-03 at 14.12.56
  7. You will be asked to review your selections, if everything looks good, please go ahead and click confirm

    Screenshot 2023-01-03 at 14.13.04
  8. Once you have gone through the work flow of reconfiguring your integration, please ask your customer to try clicking on the payment link. 

    Screenshot 2023-01-03 at 14.13.11

    If the issue still stands, please give us a call at 020 4525 4187 or email at us help@crezco.com and we will take a look into it for you!