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Why did my payment fail or get denied?

Listed reasons as to why your payment could have failed or been denied.


There are multiple causes that can make a payment get denied or fail.  

  • Sentinel (our advanced fraud protection system) has detected something wrong and blocked the payment.   
  • Your Crezco account is blocked.  
  • The payment link / QR code you are using is not valid anymore.    
  • Your bank is currently unavailable.  
  • The payee cancelled the payment request.  
  • Your bank restricted your bank account.  
  • Not enough money in the account 
  • Incorrect bank account information was entered in 

Please contact us so we can help you if your payment was not successful.