Listed reasons as to why your payment could have failed or been denied and how we can help
If your payment was denied or failed, it could be due to one of several reasons. Here are some common issues and what you can do about them:
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Expired Payment Link/QR Code: The payment link or QR code you are using is no longer valid. Please request a new one from the person/company that sent you the invoice/payment link.
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Bank Unavailability: Your bank might be temporarily unavailable due to maintenance or outages. Please try again later or contact your bank for more information.
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Cancelled Payment Request: The payee may have cancelled the payment request or did not complete the payment request within the 7 minute time window that is provided to verify payments
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Bank Account Restrictions: Your bank might have placed restrictions on your account. Contact your bank to resolve any restrictions.
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Insufficient Funds: There might not be enough money in your account to complete the payment. Check your account balance and ensure you have sufficient funds.
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Incorrect Bank Information: Double-check that all bank account details were entered correctly. Incorrect information can cause payments to fail.
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Fraud Protection: Our advanced fraud protection system, Sentinel, may have detected an issue and blocked the payment. This is for your security, but you can contact us to investigate and resolve the issue.
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Blocked Crezco Account: Your Crezco account might be blocked. Contact us for assistance in unblocking your account.
Need Help?
If your payment was not successful and you're unsure why, please contact our customer support team. We're here to help you resolve the issue as quickly as possible.