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  2. Frequently Asked Questions

Why did my payment fail or get denied?

Listed reasons as to why your payment could have failed or been denied.


There are multiple causes that can make a payment get denied or fail.  

  • The payment link / QR code you are using is not valid anymore.    
  • Your bank is currently unavailable.  
  • The payee cancelled the payment request.  
  • Your bank restricted your bank account.  
  • Not enough money in the account.
  • Incorrect bank account information was entered in .
  • Sentinel (our advanced fraud protection system) has detected something wrong and blocked the payment.   
  • Your Crezco account is blocked.  

Please contact us so we can help you if your payment was not successful.