Why did my payment fail or get denied?

Listed reasons as to why your payment could have failed or been denied.

 

There are multiple causes that can make a payment get denied or fail.  

• The payment link / QR code you are using is not valid anymore.    
• Your bank is currently unavailable.  
• The payee cancelled the payment request.  
• Your bank restricted your bank account.  
• Not enough money in the account.
• Incorrect bank account information was entered in .
• Sentinel (our advanced fraud protection system) has detected something wrong and blocked the payment.   
• Your Crezco account is blocked.  
  
  

Please contact us so we can help you if your payment was not successful.