If you're trying to use a recurring payment link and it says it has expired, here's what you need to know:
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Why It Happened: Recurring payment links (also known as standing orders) can expire because banks need at least 48 business hours (two business days) to set up these payments. If you try to use the link within this setup time or after the expiration period, the link will show as expired.
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What to Do Next: If your recurring payment link has expired, you will need a new one. Please contact the company that sent you the invoice to request a new payment link. Make sure to specify a new collection date that is at least 48 business hours from the time of your request.
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How to Contact the Invoicing Company: Reach out to the invoicing company using their customer service contact details. You can usually find this information on the invoice, their website, or in previous communications.
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Need Help Quickly?: If you need to make the payment urgently, ask the invoicing company if there are alternative payment methods available, such as a one-time payment link.
By following these steps, you can ensure your recurring payment is set up correctly without any delays.