Why has my payment link expired?

What to do when your payment link expires

Issue: Expired Payment Link

If you encounter an error indicating that a payment link has expired, please follow the appropriate steps below.

For Customers:

If you receive a notification that your payment link has expired, please contact the company that issued the invoice. They will need to generate and provide you with a new payment link.

For Companies:

Payment links for standing orders expire if they are not set up at least two business days before the initial payment date, as required by the banks.

If a customer receives an error due to an expired payment link, you will need to create a new payment link with an updated debit date.

Important Reminder:
When setting the first payment date, we recommend allowing a minimum of five business days before the initial payment. This ensures the customer has enough time to set up the standing order with their bank.